Frequently asked questions
Do you offer bespoke or personalised orders?
Yes. We welcome bespoke enquiries for gifts, custom projects, weddings, events, or small special requests. Please visit our Bespoke page or get in touch through the Contact page.
Do you offer candle-making workshops?
Yes. Workshops are currently available by appointment only. For private sessions, small groups, or special requests, please contact us.
What wax do you use?
We work with carefully selected waxes, including natural soy wax, depending on the piece and its intended use.
How long will my order take to prepare?
Ready-made pieces are usually prepared within 2 business days. Bespoke orders may require a longer lead time depending on the project.
Do you ship internationally?
Shipping availability depends on the destination. Please refer to our Shipping & Returns page for more details.
Can I return my order?
Answer
Please refer to our Shipping & Returns page for full information regarding returns, exchanges, and damaged items.